Proceedings of the Asia Tourism Forum 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia

Implementation of HISTOQUAL Model to Measure Visitors' Expectations and Perceptions in Museum Geology Bandung

Authors
Fajar Putra
Corresponding Author
Fajar Putra
Available Online May 2016.
DOI
10.2991/atf-16.2016.48How to use a DOI?
Keywords
heritage museum, HISTOQUAL, service quality, perceptions, expectations, behavioral intentions
Abstract

Service quality in museum influences museum experience, concerning with museum exhibits presentation, personnel competence, empathy, and consumption on products related to the museum. This paper has presented a formal examination on visitor expectations and perceptions of service quality in museum Geology Bandung. It uses modified HISTOQUAL model and was conducted in Museum Geology Bandung. A total of 112 questionnaires were completed, 30 questions related to Responsiveness, Tangibles, communication, consumables, Empathy. From the result of this studies there are several aspect that should be improved regarding the responsivenses of the staff, information for the visitors, consumables and empathy. There are signifficant differences regarding visitor expectations and perceptions about museum services.

Copyright
© 2016, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Asia Tourism Forum 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia
Series
Advances in Economics, Business and Management Research
Publication Date
May 2016
ISBN
978-94-6252-201-5
ISSN
2352-5428
DOI
10.2991/atf-16.2016.48How to use a DOI?
Copyright
© 2016, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Fajar Putra
PY  - 2016/05
DA  - 2016/05
TI  - Implementation of HISTOQUAL Model to Measure Visitors' Expectations and Perceptions in Museum Geology Bandung
BT  - Proceedings of the Asia Tourism Forum 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia
PB  - Atlantis Press
SP  - 328
EP  - 333
SN  - 2352-5428
UR  - https://doi.org/10.2991/atf-16.2016.48
DO  - 10.2991/atf-16.2016.48
ID  - Putra2016/05
ER  -