Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022)

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Service Quality Dimensions of Crypto Assets Platform in Indonesia

Authors
Ronny Immanuel Hutauruk1, Erlinda Nusron Yunus1, *
1Sekolah Tinggi Manajemen PPM, Jakarta, Indonesia
*Corresponding author. Email: yunus.erlinda@gmail.com
Corresponding Author
Erlinda Nusron Yunus
Available Online 12 December 2022.
DOI
10.2991/978-94-6463-076-3_15How to use a DOI?
Keywords
Crypto Assets; Crypto Asset Platform; Quality Dimension
Abstract

Crypto asset platforms in Indonesia have great potential to grow in the future and the competition in the industry will increase. This study aims to determine the quality dimensions based on user expectations and perceptions of the service quality of crypto-asset platforms in Indonesia. This study uses mixed methods consisting of qualitative and quantitative methods. The researcher conducted interviews with 30 informants to collect qualitative data on quality variables. The respondents are crypto-asset platform users who have been using the service for more than 6 months and the data collection techniques use convenience sampling techniques combined with snowball sampling. The researcher uses NVivo software to organize and synthesize the collected data to produce variables. These variables were developed into a measuring instrument in the form of a questionnaire. Two experts conducted separate face validity on the questionnaire, then the researcher conducted a pre-test on 30 respondents, before finally being distributed to a total of 100. The results of this study found that the service quality of crypto-asset platforms in Indonesia has the dimensions of reliability, responsiveness, ease of use, security, credibility, and appearance.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
12 December 2022
ISBN
978-94-6463-076-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-076-3_15How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ronny Immanuel Hutauruk
AU  - Erlinda Nusron Yunus
PY  - 2022
DA  - 2022/12/12
TI  - Service Quality Dimensions of Crypto Assets Platform in Indonesia
BT  - Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022)
PB  - Atlantis Press
SP  - 210
EP  - 229
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-076-3_15
DO  - 10.2991/978-94-6463-076-3_15
ID  - Hutauruk2022
ER  -