Proceedings of the 4th Annual International Conference on Language, Literature and Media (AICOLLIM 2022)

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Sustainability of Religious-Based Bank: Customer-Centric and Islamic Bank Governance

Authors
Ulfi Kartika Oktaviana1, Titis Miranti1, *
1Faculty of Economics, UIN Maulana Malik Ibrahim Malang, Malang, Indonesia
*Corresponding author. Email: titis@uin-malang.ac.id
Corresponding Author
Titis Miranti
Available Online 14 March 2023.
DOI
10.2991/978-2-38476-002-2_63How to use a DOI?
Keywords
Corporate Governance; Customer Centric; CSR; Islamic Bank; Sustainability Performance
Abstract

The study tests the correlation of governance on the sustainability performance of Islamic banks. And is there a correlation of customer-centric Corporate Social Responsibility (CSR) strategy with Islamic identity on the sustainability performance of Islamic banks in terms of economy, environment, and social? This study used cross-section data from 10 Islamic commercial banks in Indonesia for 2020. Based on the correlation test, there was no significant positive relationship between sustainability performance and customer-centric CSR within the scope of Islamic ethics, and there was no significant correlation between sustainability performance and corporate governance. Customer-centric CSR in Islamic ethics also has no significant correlation with sustainability performance; several other factors that affect customer-centric CSR strategy in the scope of Islamic ethics have not been discussed in the research.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th Annual International Conference on Language, Literature and Media (AICOLLIM 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
14 March 2023
ISBN
978-2-38476-002-2
ISSN
2352-5398
DOI
10.2991/978-2-38476-002-2_63How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ulfi Kartika Oktaviana
AU  - Titis Miranti
PY  - 2023
DA  - 2023/03/14
TI  - Sustainability of Religious-Based Bank: Customer-Centric and Islamic Bank Governance
BT  - Proceedings of the 4th Annual International Conference on Language, Literature and Media (AICOLLIM 2022)
PB  - Atlantis Press
SP  - 674
EP  - 684
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-002-2_63
DO  - 10.2991/978-2-38476-002-2_63
ID  - Oktaviana2023
ER  -