Public Service Innovation, in Village Administration Systems

DOI

10.2991/978-2-38476-090-9_57How to use a DOI?

Keywords

Village Administration Service; Service Innovation; Local Actor Interaction

Abstract

Village government as a sub-system of village administration has the task and authority to regulate and manage village households, with the dynamics of the problems. One of the principles that must be considered in developing village service standards is the authority and type of service towards village autonomy. So public service innovation aims to support the acceleration of village government performance in providing optimal public services. This study aims to describe and analyze the performance of public service innovations, service synergy and integration and innovation impact in village administration service. The method used in this research is a quantitative approach with the analytical technique of The Inductive Mode of Research in a Qualitative Study, by Cresswel. This research shows the performance of service innovation should ideally be combined and integrated with the capabilities, flexibility (hybrid service) of the village apparatus so that it has an impact on the performance of the administrative service. To improve service performance, a strong relationship is needed between service orientation and product orientation, namely a meeting between village government officials (local government bureaucrats) who are able to synergize with BPD and public opinion on public services. Therefore, collaboration and synergy between village institutions (Village Heads, BPD, innovation developers, sub-districts and villagers) are needed to ensure simple, inexpensive and easily accessible administrative services for villagers who are relatively lacking in mastering information-based service systems.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Sumartono
AU  - Hermawan
AU  - A. Qadir Muslim
AU  - Syukur Muhaymin AJ
PY  - 2023
DA  - 2023/08/01
TI  - Public Service Innovation, in Village Administration Systems
BT  - Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022)
PB  - Atlantis Press
SP  - 722
EP  - 731
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-090-9_57
DO  - 10.2991/978-2-38476-090-9_57
ID  - 2023
ER  -