Innovation and Trust: Determinants of Intention Using Financial Technology Services (Evidence in Indonesia)

DOI

10.2991/978-2-38476-090-9_9How to use a DOI?

Keywords

Innovation; Trust; Intention; Financial Technology

Abstract

Financial technology is an innovation that introduces practicality, ease of access, convenience, and economical cost. This innovation focuses on a growing industry sector, which is working on unbanked markets, as well as partnering with conventional banks and financial institutions. This study aims to predict and explain the effect of innovation and trust on intention in using Financial Technology services in Indonesia. This study uses Innovational Diffusion Theory and Trust Theory in making predictions. Variables developed in Innovation Diffusion Theory are voluntariness of use, image, relative advantage, compatibility, ease of use, result demonstrability, trialability, and visibility. The sample in this study is Indonesian people using Financial Technology service. The sampling method used is convection sampling with data collection technique of e-mail survey. The data analysis is conducted by using Partial Least Square with the assistance of Smart PLS Software. The results of this study indicate that the voluntariness of use, ease of use, compatibility, and trust affect the public intention on using Financial Technology services. The implications of this study are expected to contribute to the literature by confirming existing theories, namely Innovation Diffusion Theory and Trust Theory. The results of this study may also provide additional information for financial technology developers in Indonesia to take the effect of voluntariness of use, compatibility, ease of use, and trust on intention in using financial technology services into consideration.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yuki Firmanto
AU  - Gugus Irianto
AU  - Zaki Baridwan
AU  - Arum Prastiwi
PY  - 2023
DA  - 2023/08/01
TI  - Innovation and Trust: Determinants of Intention Using Financial Technology Services (Evidence in Indonesia)
BT  - Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022)
PB  - Atlantis Press
SP  - 79
EP  - 92
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-090-9_9
DO  - 10.2991/978-2-38476-090-9_9
ID  - Firmanto2023
ER  -