Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022)

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Enhancing Interpersonal Communication Strategies for Health Workers Engaging with COVID-19 Patients at Bima City Hospital: A Path to Optimized Patient Care

Authors
Uswatun Hasanah1, *, Tuti Bahfiarti1, Muhammad Farid1
1Department of Communication Studies, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: Uswatunhasanah0622@gmail.com
Corresponding Author
Uswatun Hasanah
Available Online 1 August 2023.
DOI
10.2991/978-2-38476-090-9_60How to use a DOI?
Keywords
Inhibitory Aspects; Interpersonal Communication; COVID-19
Abstract

This study aims to explore communication barriers between healthcare professionals and COVID-19 patients at Bima City Hospital and develop strategies to address these challenges. Qualitative descriptive methods collected data from selected informants, including health workers and patients. The results identified three main barriers: process, psychosocial, and physical. Process barriers involve language, cultural differences, and medical jargon, while psychosocial barriers include stress, anxiety, and fear. Physical barriers consist of personal protective equipment and isolation measures. By addressing these barriers, healthcare professionals can improve patient care and foster stronger patient relationships.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
1 August 2023
ISBN
978-2-38476-090-9
ISSN
2352-5398
DOI
10.2991/978-2-38476-090-9_60How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Uswatun Hasanah
AU  - Tuti Bahfiarti
AU  - Muhammad Farid
PY  - 2023
DA  - 2023/08/01
TI  - Enhancing Interpersonal Communication Strategies for Health Workers Engaging with COVID-19 Patients at Bima City Hospital: A Path to Optimized Patient Care
BT  - Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022)
PB  - Atlantis Press
SP  - 758
EP  - 762
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-090-9_60
DO  - 10.2991/978-2-38476-090-9_60
ID  - Hasanah2023
ER  -