What are the Factors that Influence OCB in Hospital Nurses in Malang

DOI

10.2991/aebmr.k.210928.043How to use a DOI?

Keywords

Quality of Work Life (QWL), self-efficacy, organizational commitment, Organizational Citizenship Behavior (OCB), hospital nurses

Abstract

Organizational Citizenship Behaviors (OCB) is extra behaviors performed by a person outside the job description determined by the organization. OCB is very necessary because it has an influence on organizational activities. Hospitals as agencies that prioritize services require optimal roles from their nurses. This study was purpose to determine the Organizational Citizenship Behaviors (OCB), QWL, self-efficacy and organizational commitment of nurses at General Hospital in Malang; to analyze and describe the effect QWL and Self-efficacy on the organizational commitment and nurse’s Organizational Citizenship Behavior (OCB) at General hospitals in Malang. This type of research is explanatory research. In this study the population is all nurses who work in 4 General Hospitals in Malang. The numbers of respondents in this study were 175 people. Analysis method used was descriptive analysis and inferential analysis by using GSCA for the sake of analysis needs. The research results showed that QWL and organizational commitment were perceived enough by nurses, Self-efficacy and OCB were perceived well by nurses. Inferential analysis results show that: there are positive and significant influence of QWL on organizational commitment; self-efficacy to organizational commitment, and organizational commitment to OCB. The factors that influence the OCB of nurses in the general hospital in Malang are QWL, self-efficacy and organizational commitment.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ika Ruhana
PY  - 2021
DA  - 2021/09/30
TI  - What are the Factors that Influence OCB in Hospital Nurses in Malang
BT  - Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020)
PB  - Atlantis Press
SP  - 217
EP  - 221
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210928.043
DO  - 10.2991/aebmr.k.210928.043
ID  - Ruhana2021
ER  -