The Effectiveness of Branchless Banking on Banking Agents: A Case Study in the City of Bima
- DOI
- 10.2991/assehr.k.200827.102How to use a DOI?
- Keywords
- effectiveness, branchless banking, banking agents
- Abstract
This study aims to determine the effectiveness of branchless banking services on banking agents (A Case study in City of Bima). This research is a descriptive research in which a conclusive qualitative approach with descriptive surveys is used. The populations in this research were all 163 BNI 46 (National Bank of Indonesia) agents in the city of Bima. 8 BNI 46 agents were purposively taken as the sample of this research in which there were 80 respondents that use Branchless Banking Service. This research was conducted for 3 months starting from May to July 2019. In order to analyze the data, validity test, reliability test and one sample t-test were used. The validity test indicates that all items in question are valid because the total value of Corrected Item Correlation is higher than 0.3 while the Reliability test is higher than the Cronbach’s Alpha value which is 0, 817> 0.60 that means it is reliable. The t-test is greater than the value of t-table (67.912> 1.99) which means the branchless banking service is very effective.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Puji Muniarty AU - Aliah Pratiwi AU - Nurhayati Nurhayati AU - Ita Purnama PY - 2020 DA - 2020/08/28 TI - The Effectiveness of Branchless Banking on Banking Agents: A Case Study in the City of Bima BT - Proceedings of the 1st Annual Conference on Education and Social Sciences (ACCESS 2019) PB - Atlantis Press SP - 397 EP - 399 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200827.102 DO - 10.2991/assehr.k.200827.102 ID - Muniarty2020 ER -