Accounting Information Systems End-User Satisfaction: Evidence of Hong Kong Housing Authority

DOI

10.2991/itmr.2014.4.1.3How to use a DOI?

Keywords

End-user Computing Satisfaction, Hong Kong Housing Authority, Accounting Information Systems

Abstract

This research studies the level of satisfaction among end-users of estate management system in a Hong Kong public housing organization. It identifies the interactions of prior experience, perceived usefulness and confirmation for achieving user satisfaction and usage continuance intention. It illustrates the relationships among expectation, perceived usefulness, user satisfaction and usage continuance intention. Confirmation was found to be correlated to perceived usefulness and user satisfaction. User satisfaction in Accounting Information Systems (AIS) environment was affected by perceived performance. There are correlation between perceived usefulness and usage continuance intention, and a direct positive effect of use satisfaction on usage continuance intention. These empirical results support the expectation confirmation theory.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Steve C.C. Fong
AU  - Michael W.H. Ho
PY  - 2014
DA  - 2014/03/01
TI  - Accounting Information Systems End-User Satisfaction: Evidence of Hong Kong Housing Authority
JO  - The International Technology Management Review
SP  - 27
EP  - 41
VL  - 4
IS  - 1
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.2014.4.1.3
DO  - 10.2991/itmr.2014.4.1.3
ID  - Fong2014
ER  -