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Volume 7, Issue 4, September 2019, Pages 141 - 148
Transitional Method for Identifying Improvements in Video Distribution Services
Authors
Motoi Iwashita*
Department of Social Systems Science, Chiba Institute of Technology, 2-17-1, Tsudanuma, Narashino-shi, Chiba 275-0016, Japan
*Email: iwashita.motoi@it-chiba.ac.jp
Corresponding Author
Motoi Iwashita
Received 15 March 2019, Accepted 28 April 2019, Available Online 24 September 2019.
- DOI
- 10.2991/ijndc.k.190911.001How to use a DOI?
- Keywords
- Data science; customer satisfaction; ICT services; data mining; transitional evaluation; video distribution services
- Abstract
Customer satisfaction is an indicator that is generally utilized to improve goods/services for customer retention. Therefore, companies should understand the changes in customers’ perception of their goods/services and decide improvements. Therefore, a transitional evaluation approach is needed for goods/services rather than merely improving items with the highest dissatisfaction score. This paper proposes a transitional method for identifying improvements in video distribution services from questionnaire results over 4 years.
- Copyright
- © 2019 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).
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TY - JOUR AU - Motoi Iwashita PY - 2019 DA - 2019/09/24 TI - Transitional Method for Identifying Improvements in Video Distribution Services JO - International Journal of Networked and Distributed Computing SP - 141 EP - 148 VL - 7 IS - 4 SN - 2211-7946 UR - https://doi.org/10.2991/ijndc.k.190911.001 DO - 10.2991/ijndc.k.190911.001 ID - Iwashita2019 ER -