Patients’ Perception and Residents’ Self-evaluation of the Communication Skills of Obstetrics and Gynecology Residents

Authors

Abrar A. Qari^{1, 2, 3}, Muath M. Alswat^{2, 4, *,} , Bashayer S. Alharbi^{2, 4}, Asma Khalil^{1, 2, 3}

¹Department of Obstetrics and Gynecology, Ministry of the National Guard-Health Affairs, Jeddah, Saudi Arabia

²King Abdullah International Medical Research Center, Jeddah, Saudi Arabia

³Deanship of Postgrad Education, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia

⁴College of Medicine, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia

^*Corresponding author. Email: alswat016@ksau-hs.edu.sa

DOI

10.2991/dsahmj.k.200903.003How to use a DOI?

Keywords

Communication; residency; obstetrics and gynecology; physician–patient relations; Saudi Arabia

Abstract

The objective of this study was to assess the patients’ perceptions of the communication skills of obstetrics and gynecology residents, highlighting areas where these skills could be improved, and comparing the patient perceptions with the residents’ self-evaluation. This was a cross-sectional study, conducted in King Abdulaziz Medical City in Jeddah, Saudi Arabia. Data were collected from patients attending the obstetrics and gynecology clinics and consulted with a resident. The required study sample was collected within a 3-month period. The Arabic translated and validated version of the Communication Assessment Tool (CAT) was used. A total of 179 patients completed the CAT. The mean age of the participants was 32 years. The mean time spent with a resident in the consultation was 22.1 ± 11.8 min, and the mean percentage of an excellent rating was 79.67%. The item most frequently rated as excellent was “Treated me with respect” (89.5%). The item rated least frequently as excellent was “Involved me in decisions as much as I wanted” (72.1%). Comparing training levels, there were no significant difference found in the overall percentage of items rated as excellent or for the items of the CAT (p = 0.406). The time spent with patients was also not significant (p = 0.069). The overall mean percentage of items rated by the residents as “excellent” was 69.91%, lower than the patients’ perception. The finding of the study is considered a benchmark for obstetrics and gynecology residency programs to compare their performance with other centers.

Copyright

© 2020 Dr. Sulaiman Al Habib Medical Group. Publishing services by Atlantis Press International B.V.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Abrar A. Qari
AU  - Muath M. Alswat
AU  - Bashayer S. Alharbi
AU  - Asma Khalil
PY  - 2020
DA  - 2020/09/10
TI  - Patients’ Perception and Residents’ Self-evaluation of the Communication Skills of Obstetrics and Gynecology Residents
JO  - Dr. Sulaiman Al Habib Medical Journal
SP  - 174
EP  - 178
VL  - 2
IS  - 4
SN  - 2590-3349
UR  - https://doi.org/10.2991/dsahmj.k.200903.003
DO  - 10.2991/dsahmj.k.200903.003
ID  - Qari2020
ER  -