Validity and Reliability Test Instrument Fitness Centre Service Quality Assessment

DOI

10.2991/978-94-6463-356-6_33How to use a DOI?

Keywords

instruments; quality; management; fitness center.

Abstract

The purpose of this study was to produce a monetary instrument used to assess the quality of service at fitness centers in Yogyakarta, Indonesia. This research is a qualitative research. The instrument development procedure in this research is to determine the purpose of the instrument; developing a theoretical framework, developing indicator items or instrument questions, compiling instrument items, testing instrument validity, and conducting reliability tests. The research instrument was tested at eleven fitness centers in the Special Region of Yogyakarta Province. The technique used is purposive sampling technique. Data were analyzed using Pearson correlation, and Cronbach’s alpha was calculated to check each validity and reliability criterion with the help of the SPSS for Windows 23 computer program. The results of the analysis show that the Pearson Correlation coefficient value for these variables has a Pearson Correlation coefficient value above 0.444, the conclusion is that the instrument items are valid. From this data, it is known that the Cronbach’s alpha coefficient value for these variables has a Cronbach’s alpha coefficient value of 0.967, so the conclusion is that the instrument is reliable and can be used as a data collection tool to determine the quality of fitness center services.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Sutrisno Sutrisno
AU  - Martono Martono
AU  - Wawan S. Suherman
AU  - Sulistiyono Sulistiyono
AU  - Duwi K. Pambudi
AU  - Lintang Waskita Puri
PY  - 2023
DA  - 2023/12/31
TI  - Validity and Reliability Test Instrument Fitness Centre Service Quality Assessment
BT  - Proceedings of the 6th Yogyakarta International Seminar on Health, Physical Education and Sport Science (YISHPESS 2023)
PB  - Atlantis Press
SP  - 291
EP  - 302
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-356-6_33
DO  - 10.2991/978-94-6463-356-6_33
ID  - Sutrisno2023
ER  -