Development of a Web-Based Integrated Service Management System to Improve Service Quality and Income Generating at UNY Sports Hall

DOI

10.2991/978-94-6463-356-6_25How to use a DOI?

Keywords

Management; Website; Services; Income Generating; Sports Facilities

Abstract

This study aims to develop a web-based integrated service management system to improve service quality and income generation at the UNY Sports Hall. This study uses research and development methods using the ADDIE model (Analyze, Design, Development, Implementation, Evaluation). The research procedure in the first stage used a qualitative descriptive research design. At the Analyze stage, activities are carried out by collecting information in the form of needs analysis and document analysis. Data collection techniques using the Mendeley technique, and data analysis using qualitative thematic. The participants in this study were documents and seven experts. Data analysis using the Aiken formula. Based on data analysis, the results of the calculation of validity using the Aiken’s V Index obtained results from 10 statement items, it is known that the lowest V score is 0.821 and the highest V score is 0.964. The conclusion of the validity results using the Aiken’s V Index by comparing the Aiken’s V Index with the V table value. The magnitude of the V table for items assessed by 7 validators with 5 alternative scale options at a significance level of 5% is 0.750. Based on the calculation results, it can be concluded that all 10 items have an Aiken’s V Index value greater than V table (>0.750), which means that all items are declared valid.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Sumarjo Sumarjo
AU  - Sumaryanto Sumaryanto
AU  - Sigit Nugroho
AU  - Ahmad Nasrulloh
PY  - 2023
DA  - 2023/12/31
TI  - Development of a Web-Based Integrated Service Management System to Improve Service Quality and Income Generating at UNY Sports Hall
BT  - Proceedings of the 6th Yogyakarta International Seminar on Health, Physical Education and Sport Science (YISHPESS 2023)
PB  - Atlantis Press
SP  - 211
EP  - 223
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-356-6_25
DO  - 10.2991/978-94-6463-356-6_25
ID  - Sumarjo2023
ER  -