Evaluation of Ixitask Application Quality Based on ISO/IEC 25010:2023 in Marketing Division

DOI

10.2991/978-94-6463-618-5_15How to use a DOI?

Keywords

Technological developments; information systems; ISO/IEC 25010:2023

Abstract

The development of information and communication technology has brought significant changes in various industries, including internet service providers. One of the main benefits of this technological advancement is the information system, which functions to collect, process, store, and disseminate data into useful information. One company that utilizes the information system is XYZ, an Internet Service Provider (ISP) that provides cable TV and internet services. Since 2019, XYZ has used a web-based application, Ixitask, to improve the efficiency and effectiveness of the marketing division, which previously relied on manual processes. This study evaluates the quality of the Ixitask application using the international standard ISO/IEC 25010:2023, focusing on four characteristics: Functional Suitability, Reliability, Interaction Capability, and Security. This evaluation aims to determine whether the Ixitask application has met user expectations, especially in the marketing division, and to identify potential improvements. The research method used is descriptive quantitative through measuring the ISO/IEC 25010:2023 standard with validity and reliability tests using SPSS 29.0 software. The results of this study are expected to provide constructive recommendations to improve the quality and performance of the Ixitask application, supporting the operational marketing division at XYZ.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ucu Nugraha
AU  - Mochamad Aldy Noor Rachman
PY  - 2024
DA  - 2024/12/29
TI  - Evaluation of Ixitask Application Quality Based on ISO/IEC 25010:2023 in Marketing Division
BT  - Proceedings of the Widyatama International Conference on Engineering 2024 (WICOENG 2024)
PB  - Atlantis Press
SP  - 139
EP  - 147
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-618-5_15
DO  - 10.2991/978-94-6463-618-5_15
ID  - Nugraha2024
ER  -