The Correlation Between Organizational Commitment, Psychological Contract And Turnover Intention Of Sales Clerks At Retail Companies In Purwokerto

DOI

10.2991/upiupsi-18.2019.35How to use a DOI?

Keywords

organizational commitment, psychological contract and turnover intention.

Abstract

Employee turnover is a classic problem often faced by business owners. The employees’ intention to turnover from one company to other companies can be an indication of lack of good relationship between individuals and companies, and shows the low commitment of the employees to the companies. This study aims to figure out: 1) correlation between organizational commitment and turnover intention; 2) correlation between psychological contract and turnover intention. The sample is sales clerks of retail companies in Purwokerto, amounting to 40. The subjects consist of 17 males and 23 females. Most of the subjects are married (31 respondents), aged ≤ 30 years old (19 respondents), having 1 – 4 years job experience (15 respondents). The methods of data collection are Organizational Commitment Questionnaire (OCQ), scale of psychological contract, and questioner of turnover intention. The research result shows r (n : 40) = -0.573, p = 0.001 and r (n : 40) = -0.569, p = 0.001. It can be concluded that a significant negative correlation existed between organizational commitment, psychological contract and turnover intention; the higher organizational commitment and psychological contract, the lower turnover intention, and vice versa. The results of this research are expected to help the sales clerks in performing their psychological contract to the companies and vice versa; the companies are expected to be more sensitive to the needs of the employees (sales clerks), so their positive perception will be formed towards the companies.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Retno Dwiyanti
AU  - Hazalizah Binti Hamzah
AU  - Nurul Ain Hidayah Binti Abas
PY  - 2019/04
DA  - 2019/04
TI  - The Correlation Between Organizational Commitment, Psychological Contract And Turnover Intention Of Sales Clerks At Retail Companies In Purwokerto
BT  - Proceedings of the 8th UPI-UPSI International Conference 2018 (UPI-UPSI 2018)
PB  - Atlantis Press
SP  - 194
EP  - 197
SN  - 2352-5398
UR  - https://doi.org/10.2991/upiupsi-18.2019.35
DO  - 10.2991/upiupsi-18.2019.35
ID  - Dwiyanti2019/04
ER  -