Protection of Consumer Rights on Go-Send Services for Goods That Do Not Understand Based on Law Number 8 of 1999 Concerning Consumer Protection (Example Case Between Gojek Drivers With Consumers in 2019)

DOI

10.2991/assehr.k.220404.141How to use a DOI?

Keywords

Responsibility; Consumer Protection; freight forwardings

Abstract

In this modern era, technological developments are growing more rapidly and include freight forwarding services that are increasingly advanced because everything is easily accessible online. Goods delivery services including trade which have customers or consumers, in Indonesia consumers are protected by Law Number 8 of 1999 concerning Protection Consumers to strengthen balance justice, consumer safety and security as well as legal certainty. However, this Go-Send service customer is in a weak position because the customer when going to use the service must agree to the conditions determined by PT Gojek. In this case the driver has sold goods to be sent to a customer. How is the protection of consumer rights for Go-Send services for goods that do not arrive based on Law Number 8 of 1999 concerning Consumer Protection (Example of cases between Gojek drivers and consumers in 2019).

Copyright

© 2022 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license.

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TY  - CONF
AU  - Muhammad Ridwan Arif
AU  - Gunawan Djajaputera
PY  - 2022
DA  - 2022/04/21
TI  - Protection of Consumer Rights on Go-Send Services for Goods That Do Not Understand Based on Law Number 8 of 1999 Concerning Consumer Protection (Example Case Between Gojek Drivers With Consumers in 2019)
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 884
EP  - 892
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.141
DO  - 10.2991/assehr.k.220404.141
ID  - Arif2022
ER  -