Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)

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Liability for Damages Due to Airline Negligence Based on Law Number 8 Year 1999 Concerning the Consumer Protection (A Study on the Decision No. 433/Pdt.G/2019/Pn.Jkt.Pst)

Authors
Felix Pranoto1, Ariawan Gunadi1, *
1Faculty of Law, Universitas Tarumanagara, Jakarta, Indonesia
*Corresponding author. Email: ariawangun@gmail.com
Corresponding Author
Ariawan Gunadi
Available Online 21 April 2022.
DOI
10.2991/assehr.k.220404.089How to use a DOI?
Keywords
Consumer Protection; Responsibility; Aviation
Abstract

Service standard, that serves as a benchmark, is used as a guideline for the implementation of domestic-scheduled commercial air-transportation services and a reference for measuring the service quality, which is the obligation of a scheduled commercial air-transportation business entity to prospective passengers as well as to economy-class passengers in the context of quality, fast, and easy services, in the case of David M. L. Tobing, about the absence of multimedia facilities, that should have become the standard of maximum service. So, what is the responsibility of airlines to passengers due to the negligence in supervision that causes the rights of passengers/consumers being not fulfilled based on the Law Number 8 Year 1999 concerning the Consumer Protection? This paper used the normative-legal research method using interview to support the data. The result of this study reveals that there is a form of responsibility according to the Civil Code Article 1365, stating that every act that violates the law, causes harm to others, obliges people, because of their mistakes to compensate for the loss. Business actors have the responsibility to provide the compensation for pollution, damage, and/or consumer losses, as the result of consuming the traded goods and/or services.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 April 2022
ISBN
978-94-6239-567-1
ISSN
2352-5398
DOI
10.2991/assehr.k.220404.089How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

risenwbib
TY  - CONF
AU  - Felix Pranoto
AU  - Ariawan Gunadi
PY  - 2022
DA  - 2022/04/21
TI  - Liability for Damages Due to Airline Negligence Based on Law Number 8 Year 1999 Concerning the Consumer Protection (A Study on the Decision No. 433/Pdt.G/2019/Pn.Jkt.Pst)
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 570
EP  - 574
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.089
DO  - 10.2991/assehr.k.220404.089
ID  - Pranoto2022
ER  -