Legal Protection for Consumers Who Do Not Receive Purchasing Concert Ticket from Sellers Via Social Media Based on Law Number 8 of 1999 Concerning Consumer Protection

DOI

10.2991/assehr.k.220404.071How to use a DOI?

Keywords

Personal Shopper; Social Media; Consumer Protection

Abstract

Over time, the purchase of goods/services can now be made online. One of them is the various type of services offered by business entities to the consumers. Proxy purchase/parallel trade/on-selling is one of the services sought by customers to fulfill their needs and wants. In this case, consumers use ticket on-seller service to obtain a concert ticket. Ticket on-selling offered through social networking sites often does not go smoothly and caused losses to the consumer. Therefore, consumers need legal protection to protect their rights and signify what kind of responsibility should be borne to the business entity that does not fulfill its promise. Referring to the case, the author conducted a study using the normative method. The result of the study suggested that the consumer can file lawsuits in court or resolve disputes outside the courts through authorized institutions. Considering that there are currently no regulations regarding electronic commerce and transaction over social networking sites, the author also suggests that the government make special regulations regarding electronic commerce to avoid similar transactions involving electronic system transactions.

Copyright

© 2022 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license.

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TY  - CONF
AU  - Elisabeth Haryani
AU  - Jeane Neltje
PY  - 2022
DA  - 2022/04/21
TI  - Legal Protection for Consumers Who Do Not Receive Purchasing Concert Ticket from Sellers Via Social Media Based on Law Number 8 of 1999 Concerning Consumer Protection
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 451
EP  - 455
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.071
DO  - 10.2991/assehr.k.220404.071
ID  - Haryani2022
ER  -