Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)

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Analysis of Duties and Authorities of the Consumer Dispute Settlement Agency (BPSK) to Adjudge Consumer Dispute (Case Number 689/PDT.SUS-BPSK/2019/PN.JKT.UTR)

Authors
Mella Ismelina1, *, Yitzhak Lorenzo1
1Faculty of Law, Universitas Tarumanagara, West Jakarta - 11440, Indonesia
*Corresponding author. Email: mellaismelina@fh.untar.ac.id
Corresponding Author
Mella Ismelina
Available Online 21 April 2022.
DOI
10.2991/assehr.k.220404.160How to use a DOI?
Keywords
Consumer Protection; Consumer Dispute; Arbitration; The Consumer Dispute Settlement Agency (BPSK)
Abstract

The Consumer Dispute Settlement Agency (BPSK) is authorized to handle Consumer disputes who feel aggrieved by the occasionally arbitrary conduct of business actors under Law Number 8 of 1999 concerning Consumer Protection. The objective of this study is to ascertain the legal ramifications of canceling BPSK Decision No. 001/A/BPSK-DKI/X/2019 in the lawsuit filed by the Petitioner for Objection at the North Jakarta District Court, as well as the duties and authorities of the Consumer Dispute Settlement Agency (BPSK) in resolving this dispute. BPSK judgments, whether through Conciliation, Mediation, or Arbitration, can be disputed. As a result, the legal implications of cancelling the BPSK decision in the Petitioner for Objection’s case cannot be carried out/implemented. The writer also strongly supports the growth of BPSK since it is a small court (Small Claim Court) that conducts trials by generating judgments swiftly, simply, and at a low cost by judicial principles, and therefore it requires support from all parties involved. This study was carried out utilizing normative legal research.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 April 2022
ISBN
978-94-6239-567-1
ISSN
2352-5398
DOI
10.2991/assehr.k.220404.160How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

risenwbib
TY  - CONF
AU  - Mella Ismelina
AU  - Yitzhak Lorenzo
PY  - 2022
DA  - 2022/04/21
TI  - Analysis of Duties and Authorities of the Consumer Dispute Settlement Agency (BPSK) to Adjudge Consumer Dispute (Case Number 689/PDT.SUS-BPSK/2019/PN.JKT.UTR)
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 1020
EP  - 1023
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.160
DO  - 10.2991/assehr.k.220404.160
ID  - Ismelina2022
ER  -