Proceedings of the Conference on SDGs Transformation through the Creative Economy: Encouraging Innovation and Sustainability (TCEEIS 2023)

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Tourist satisfaction and the quality of tourism services in Siti Sundari Lumajang

Authors
Tri Palupi Robustin1, *, Ikhwanul Hakim2, Nur Latifa Isnaini Putri3
1Department of Management, Institut Teknologi dan Bisnis Widya Gama Lumajang, Lumajang, Indonesia
2Department of Management, Institut Teknologi dan Bisnis Widya Gama Lumajang, Lumajang, Indonesia
3Department of Management, Institut Teknologi dan Bisnis Widya Gama Lumajang, Lumajang, Indonesia
*Corresponding author. Email: tripalupirobustin@gmail.com
Corresponding Author
Tri Palupi Robustin
Available Online 11 January 2024.
DOI
10.2991/978-94-6463-346-7_3How to use a DOI?
Keywords
Attraction; Amenity; Accessibility; Satisfaction; Siti Sundari
Abstract

Indonesia’s economy depends heavily on the tourism industry. About $10 billion of Indonesia’s foreign exchange can be attributed to the tourist sector. After crude oil, coal, and palm oil, it is ranked number four. This is an intriguing incentive to do some study because Siti Sundari Tourism, one of the tours that features nature-themed attractions, is located in Lumajang Regency. The goal of this investigation is to ascertain the simultaneous and partial outcomes of accessibility, amenity, and attractiveness variables on visitor satisfaction in Siti Sundari. This kind of study is quantitative and uses visitor populations from Siti Sundari Lumajang Tourism. With a sample of 60 respondents, the sampling strategy employs purposive sampling, a nonprobability sampling strategy. Multiple regression analysis is used in the data analysis method. According to the findings, accessibility had no impact on visitor satisfaction with Siti Sundari Tourism, whereas attractions and amenities had a limited impact. Tourist satisfaction is impacted by the simultaneous influence of all tourism service quality variables.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Conference on SDGs Transformation through the Creative Economy: Encouraging Innovation and Sustainability (TCEEIS 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
11 January 2024
ISBN
978-94-6463-346-7
ISSN
2352-5428
DOI
10.2991/978-94-6463-346-7_3How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Tri Palupi Robustin
AU  - Ikhwanul Hakim
AU  - Nur Latifa Isnaini Putri
PY  - 2024
DA  - 2024/01/11
TI  - Tourist satisfaction and the quality of tourism services in Siti Sundari Lumajang
BT  - Proceedings of the Conference on SDGs Transformation through the Creative Economy: Encouraging Innovation and Sustainability (TCEEIS 2023)
PB  - Atlantis Press
SP  - 10
EP  - 14
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-346-7_3
DO  - 10.2991/978-94-6463-346-7_3
ID  - Robustin2024
ER  -