Research on Hotel Industry Personalized Service from the Perspective of Experience Economy

DOI

10.2991/ssme-18.2018.21How to use a DOI?

Keywords

Hotel, Experience Economy, Individual Service

Abstract

Competition in the hotel industry is becoming increasingly fierce. If we want to be invincible, personalized service is an important factor. Innovative and personalized services to meet customers' experience needs have become an important measure to enhance the competitiveness of the hotel. Personalized service gives the guest who receives the service a sense of pride and satisfaction, and wins their loyalty.The inevitability of the formation of individualized service concept is clear and the quality of employees is improved in the process of implementing individualized service.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yuan Zhang
PY  - 2018/06
DA  - 2018/06
TI  - Research on Hotel Industry Personalized Service from the Perspective of Experience Economy
BT  - Proceedings of the Asia-Pacific Social Science and Modern Education Conference (SSME 2018)
PB  - Atlantis Press
SP  - 111
EP  - 114
SN  - 2352-5398
UR  - https://doi.org/10.2991/ssme-18.2018.21
DO  - 10.2991/ssme-18.2018.21
ID  - Zhang2018/06
ER  -