An Empirical Study on the Influence of Service Fairness on Logistics Customer Satisfaction: Based on the intermediary Effect of Customer Psychological Empowerment

DOI

10.2991/ssemse-15.2015.228How to use a DOI?

Keywords

Logistics; Service Fair; Logistics Customer Satisfaction; Hypothesis Testing

Abstract

In this paper, take the logistics industry as an example, take the customer psychological empowerment as an intermediary, studied the influence of service fairness on customer satisfaction. The research results show that: the four variables under the authorization of service fairness has significant positive influence on customer psychology empowerment; customer psychological empowerment on customer satisfaction has significant positive impact; customer psychological empowerment between service fairness and customer satisfaction plays an intermediary role. This paper will study the customer psychological empowerment into the customer satisfaction, expand the research in the field of vision

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jiahua Wei
AU  - Yi Lian
PY  - 2015/11
DA  - 2015/11
TI  - An Empirical Study on the Influence of Service Fairness on Logistics Customer Satisfaction: Based on the intermediary Effect of Customer Psychological Empowerment
BT  - Proceedings of the 2015 International Conference on Social Science, Education Management and Sports Education
PB  - Atlantis Press
SP  - 886
EP  - 889
SN  - 2352-5398
UR  - https://doi.org/10.2991/ssemse-15.2015.228
DO  - 10.2991/ssemse-15.2015.228
ID  - Wei2015/11
ER  -