Interpersonal Skill Communication of Social Workers to Improve Human Resources

DOI

10.2991/assehr.k.200225.074How to use a DOI?

Keywords

interpersonal communication, social workers, rehabilitation of road children

Abstract

The role of government agencies, namely junior high schools under the auspices of Department of Education and Social Rehabilitation for street children carried out by UPT Puskesos under the auspices of Social Service in building community welfare, is inseparable from the problems that are tried to be examined through aspects of interpersonal communication that can empower human resource activities. The rehabilitating street children with facility approach only does not have a long lasting impact, the tendency of street children to return to the road. Interpersonal communication approach is needed for them which has a long impact, so that street children realize to improve their quality. Theories used in this research are attribution theory and heider theory. The purpose of this study is to determine and analyse the role of interpersonal communication between social workers and street children in the rehabilitation unit at UPT Puskesos (Social Safety Centre) Social Service Office in Bandung. The method utilized in this study is a qualitative method with a case study approach. The case in this study is the difficulty of social workers in rehabilitating street children despite being given adequate facilities such as shelter homes. Data collection techniques used were in-depth interviews with social workers, do observation to observe interpersonal communication activities between social workers and street children, document review and reference. The results show that interpersonal communication has a role in street children rehabilitation through empathic and supportive approaches.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Anne Maryani
AU  - Nurrahmawati Nurrahmawati
AU  - Asep Muhammad Ramdan
AU  - Irfan Ahmad Nugraha
PY  - 2020
DA  - 2020/03/03
TI  - Interpersonal Skill Communication of Social Workers to Improve Human Resources
BT  - Proceedings of the 2nd Social and Humaniora Research Symposium (SoRes 2019)
PB  - Atlantis Press
SP  - 353
EP  - 359
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200225.074
DO  - 10.2991/assehr.k.200225.074
ID  - Maryani2020
ER  -