Influence of Islamic Service Behavior on Patient Loyalty

DOI

10.2991/assehr.k.200225.028How to use a DOI?

Keywords

hospital, Islamic service behavior, loyalty, uninsured

Abstract

Introduction: Patient loyalty is a patient attitude that reflects a loyalty to the service to take advantage of repeated health services in meeting the needs of medical services. This study aims to determine the effect of Islamic service behavior on the loyalty of uninsured patients in obstetrics and gynecology department at Sayang General Hospital. Methods: This research is a descriptive and verification research. The study population consisted of uninsured obstetrics and gynecology patients at Sayang General Hospital, with a total sample of 289 people studied using accidental sampling techniques. The data collection technique used was a questionnaire. The analytical method used is descriptive analysis with data tabulation and verification analysis with regression analysis to test the hypothesis. Result: The T test showed significance <0.001. Conclusion: Behavior of Islamic services had a significant influence on the loyalty of uninsured patients in at the Sayang General Hospital.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mohammad Wahyu Ferdian
AU  - Muhardi Muhardi
AU  - Dadang Kusnadi
PY  - 2020
DA  - 2020/03/03
TI  - Influence of Islamic Service Behavior on Patient Loyalty
BT  - Proceedings of the 2nd Social and Humaniora Research Symposium (SoRes 2019)
PB  - Atlantis Press
SP  - 130
EP  - 140
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200225.028
DO  - 10.2991/assehr.k.200225.028
ID  - Ferdian2020
ER  -