Satisfaction Analysis Of Midwifery Services: Qualitative Study Participants National Jaminan Kesehatan Nasional-Kartu Indonesia Sehat (Jkn-Kis) In Rsd Idaman Kota Banjarbaru

DOI

10.2991/smichs-17.2017.8How to use a DOI?

Keywords

Assurance, Emphathy, Midwifery Services, Participant JKN-KIS, Reliability, Responsiveness, Satisfaction, Tangibels

Abstract

Objective: To know how satisfaction of JKN-KIS participants in midwifery service at RSD Idaman Banjarbaru City.Method: Qualitative study with descriptive phenomenological approach. Data were collected on 3 main informants and 2 triangulation informants who were in obstetric poly and snow ball content. The variables used are Tangibels, Reliability, Responsiveness, Assurance, and Emphathy (Empathy). Technique of processing and data analysis result of interview through 3 stages that is: data reduction, data presentation and conclusion. Result: Participants of JKN-KIS have been quite helpful in obtaining midwifery services. The form of satisfaction seen from the 5 dimensions obtained facility is complete, the ability of the officer is good, the attitude of the officer is friendly enough, trust to high officer and good sense empathy.Conclusion: JKN-KIS participants 'satisfaction is good and participants' opinions have shown positive, but there are still some things that still need to be improved.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Dewi Pusparani Sinambela
AU  - Sarkiah Sarkiah
AU  - Nurmila Sholehat
PY  - 2017/12
DA  - 2017/12
TI  - Satisfaction Analysis Of Midwifery Services: Qualitative Study Participants National Jaminan Kesehatan Nasional-Kartu Indonesia Sehat (Jkn-Kis) In Rsd Idaman Kota Banjarbaru
BT  - Proceedings of the 2nd Sari Mulia International Conference on Health and Sciences 2017 (SMICHS 2017)
PB  - Atlantis Press
SP  - 63
EP  - 70
SN  - 2468-5739
UR  - https://doi.org/10.2991/smichs-17.2017.8
DO  - 10.2991/smichs-17.2017.8
ID  - PusparaniSinambela2017/12
ER  -