Development of E-Government Trustworthiness to Increase Public Trust

DOI

10.2991/aisr.k.200424.015How to use a DOI?

Keywords

public trust, trustworthiness, e-government, security, transparency, accountability, prototype

Abstract

The development of Electronic Government (e-government) has become a research topic of interest for researchers worldwide. Various government agencies in Indonesia, mostly, have adopted e-government technology in government management. But the tendency of declining public trust in government becomes a challenge for the government to increase public trust in the government. This research aimed to develop the trustworthiness of e-government to increase public trust in the government. The e-government in this study was developed based on trustworthiness which has three factors: security, transparency and accountability. This study used interview with the Head of Department of Communication and Informatics (DISKOMINFO) of Muara Enim Regency, the Head of Department of Environment and Hygiene (DLHK) of Muara Enim Regency, two staff each from DISKOMINFO and DLHK Muara Enim and the Community to get preliminary information about various issues or problems in Muara Enim Regency. The development of this e-government was using a prototype model to simplify the system design. The result from this study was an e-government prototype refers to the three indicators of trustworthiness which aim to assist the public in reporting (making a report (to the government)).

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - SUTRISNO
AU  - Darius ANTONI
AU  - Muhammad AKBAR
PY  - 2020
DA  - 2020/05/06
TI  - Development of E-Government Trustworthiness to Increase Public Trust
BT  - Proceedings of the Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019)
PB  - Atlantis Press
SP  - 97
EP  - 103
SN  - 1951-6851
UR  - https://doi.org/10.2991/aisr.k.200424.015
DO  - 10.2991/aisr.k.200424.015
ID  - 2020
ER  -