Digital Economy in Emerging Fintech Payments: Factors Influencing Behavioral Intentions of Generation X to Use Electronic Wallet

DOI

10.2991/978-94-6463-558-4_8How to use a DOI?

Keywords

E-wallet; Financial Technology; Generation X; Pandemic; Technology Adoption

Abstract

Indonesia has seen significant digital economy growth. It is leading to the accessibility of FinTech, which enhances financial activities and improves living standards through digital payments. The government’s strategy of inclusive finance aims to improve older adults’ accessibility to financial services, with e-wallets playing a crucial role in boosting digital transactions during the COVID-19, particularly affecting Generation X. There is a gap between the number of older adults who use digital payments in support of government programs. Gen X receives minimal attention from digital payment providers, despite its significant purchasing power and vulnerability to the virus. Therefore, the study aims to analyze the factors that influence the behavioral intentions of Generation X in Indonesia to use e-wallet services during COVID-19. The study utilized the TAM Model and conducted an electronic questionnaire-based survey of 241 Generation X in Indonesia, utilizing Structural Equation Modeling analysis. The results of this study confirm that Perceived COVID-19 Risk, Subjective Norm, Perceived Usefulness, and Perceived Ease of Use have a positive impact on the Behavioral Intentions of Indonesian Gen Xers to use e-wallet services. The study offers valuable insights into consumer behavior during pandemics, specifically examining the intent of different age groups to utilize e-wallets. Additionally, it does a comparative analysis of studies conducted in emerging nations to uncover commonalities and disparities in the adoption of technology.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Latifah Anggraeni
AU  - Yuhana Astuti
PY  - 2024
DA  - 2024/11/19
TI  - Digital Economy in Emerging Fintech Payments: Factors Influencing Behavioral Intentions of Generation X to Use Electronic Wallet
BT  - Proceedings of the International Conference on Sustainable Collaboration in Business, Technology, Information, and Innovation (SCBTII 2024)
PB  - Atlantis Press
SP  - 130
EP  - 148
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-558-4_8
DO  - 10.2991/978-94-6463-558-4_8
ID  - Anggraeni2024
ER  -