Research on Service Quality of High-Speed Railway Passenger Station Based on Customer Experience

DOI

10.2991/saeme-18.2018.28How to use a DOI?

Keywords

Customer Experience, High-speed railway passenger station, service quality, Fuzzy comprehensive evaluation.

Abstract

This article reviews the research results at home and abroad, analyzes the influencing factors of high-speed railway passenger station service quality, and establishes a service quality evaluation model for high-speed railway passenger stations based on customer experience. And an empirical analysis of the service quality of Beijing South Railway Station was conducted.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yihao Zhang
AU  - Yu Zhao
PY  - 2018/06
DA  - 2018/06
TI  - Research on Service Quality of High-Speed Railway Passenger Station Based on Customer Experience
BT  - Proceedings of the 2018 International Conference on Sports, Arts, Education and Management Engineering (SAEME 2018)
PB  - Atlantis Press
SP  - 154
EP  - 157
SN  - 2352-5398
UR  - https://doi.org/10.2991/saeme-18.2018.28
DO  - 10.2991/saeme-18.2018.28
ID  - Zhang2018/06
ER  -