Customer Volatility, Social Responsibility and Business Risk

DOI

10.2991/978-94-6463-194-4_26How to use a DOI?

Keywords

Customer Volatility; Business Risk; Social Responsibility

ABSTRACT

Under the goal of "innovation-driven", how to improve the overall competitiveness and reduce the risk is a major problem faced by China's manufacturing industry over the recent years. This paper takes China's A-share manufacturing industry as a sample, sourcing data between 2012 and 2020, to explore the relationship between customer volatility and business risk. The results show that both positive and negative customer volatility will increase the business risk of enterprises, but the impact is not significant when the customer positive volatility is small. Moreover, enterprises with good social responsibility performance can help to relieve the negative impact of customer fluctuations on business risks. Furthermore, the customer volatility of non-state-owned enterprises and technology-intensive enterprises has a greater impact on business risk.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Xuqian Wen
AU  - Kai Xu
PY  - 2023
DA  - 2023/07/21
TI  - Customer Volatility, Social Responsibility and Business Risk
BT  - Proceedings of the 10th Annual Meeting of Risk Analysis Council of China Association for Disaster Prevention (RAC 2022)
PB  - Atlantis Press
SP  - 184
EP  - 191
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-194-4_26
DO  - 10.2991/978-94-6463-194-4_26
ID  - Wen2023
ER  -