Analysis of the Effect of Quality of Work Life, Job Satisfaction, and Employee Performance in Network and Telecommunications Service Companies

DOI

10.2991/assehr.k.200824.252How to use a DOI?

Keywords

Quality of work life, job satisfaction, employee performance

Abstract

The purpose of this study is to analyze how the quality of work life and job satisfaction can effectively improve employee performance. The research method used is descriptive and associative methods. Data were collected through questionnaires using a Likert scale model, then analyzed using multiple regression. The unit of analysis of this research is 70 employees at a network and telecommunications service company in Bandung. The results showed that the network and telecommunications service company had a good quality of work life, a high level of employee job satisfaction, and a high level of employee performance as well. The partial test results show that Quality of Work Life has an influence on Job Satisfaction, Quality of Work Life has an influence on Employee Performance, and Job Satisfaction has no effect on Employee Performance.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Hady Siti Hadijah
AU  - Budi Santoso
AU  - Adman
AU  - Alit Sarino
PY  - 2020
DA  - 2020/08/25
TI  - Analysis of the Effect of Quality of Work Life, Job Satisfaction, and Employee Performance in Network and Telecommunications Service Companies
BT  - Proceedings of the 1st Progress in Social Science, Humanities and Education Research Symposium (PSSHERS 2019)
PB  - Atlantis Press
SP  - 1170
EP  - 1175
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200824.252
DO  - 10.2991/assehr.k.200824.252
ID  - Hadijah2020
ER  -