Management of the Quality of Services Provided in the Field of Healthcare of the Socio-Economic System

DOI

10.2991/aebmr.k.200502.068How to use a DOI?

Keywords

quality of medical services, standard of care, standardization and certification, control, healthcare system, pharmaceutical industry

Abstract

The article is devoted to the issue of managing the quality of medical services provided to different segments of the population within the framework of one of the main goals of the state social policy of the Russian Federation. The study presents questions devoted to the development of a standardization and certification system in the field of healthcare to improve the quality of preventive, therapeutic and diagnostic measures in solving the problems of maintaining and improving the health of all segments of the population. An algorithm for studying the process of providing medical services based on quality indicators is considered. The problem of the influence of the organization of management and services on the assessment of the quality of services of medical and preventive institutions by the population is analyzed. The mechanism of forming a state order for the provision of high-tech specialized medical care to the population is presented. An assessment is made of the quality and effectiveness of medical services based on a comparison of actual actions and results achieved with established “standards” or “models”. It is proposed to create a unified information space for organizing a quality management system in the field of medical services, which will create a data bank on the quality status in medical institutions. The introduction of modern information and analytical technology in the quality management system of medical services considered in three planes is proposed: the introduction of modern information and analytical technology, ensuring effective information interaction of all structures, providing relevant, reliable and complete data on the needs of medical care.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - A.E. Arutyunova
AU  - E.V. Smirnova
AU  - V.A. Kashin
PY  - 2020
DA  - 2020/05/05
TI  - Management of the Quality of Services Provided in the Field of Healthcare of the Socio-Economic System
BT  - Proceedings of the 2nd International Scientific and Practical Conference “Modern Management Trends and the Digital Economy: from Regional Development to Global Economic Growth” (MTDE 2020)
PB  - Atlantis Press
SP  - 411
EP  - 417
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200502.068
DO  - 10.2991/aebmr.k.200502.068
ID  - Arutyunova2020
ER  -