Fuzzy Multiple Criteria Decision Making Method Applied to Evaluation of Service Quality for Five-Star Hotels
Authors
Yu-Lung Wu, Ju-Jun Ting
Corresponding Author
Yu-Lung Wu
Available Online August 2016.
- DOI
- 10.2991/msmi-16.2016.37How to use a DOI?
- Keywords
- Fuzzy Multiple Criteria Decision Marking; Evaluation of Service Quality; Five-Star Hotels
- Abstract
this study uses Fuzzy Multiple Criteria Decision Making (FMCDM) theory combined with the Expert Opinion method to provide appropriate evaluation criteria weights and fuzzy numbers, and uses Fuzzy Ranking methods for ranking based on an integrated assessment to serve as the basis and reference for the "Best Five-Star Tourist Hotel Service Quality Award" in Taiwan. This study is based on a sample rating of 8 participating hotels, supplemented by relevant literature for more in-depth discussions, and puts forward relevant practical and research proposals.
- Copyright
- © 2016, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yu-Lung Wu AU - Ju-Jun Ting PY - 2016/08 DA - 2016/08 TI - Fuzzy Multiple Criteria Decision Making Method Applied to Evaluation of Service Quality for Five-Star Hotels BT - Proceedings of the 2016 International Conference on Management Science and Management Innovation PB - Atlantis Press SP - 157 EP - 159 SN - 2352-5428 UR - https://doi.org/10.2991/msmi-16.2016.37 DO - 10.2991/msmi-16.2016.37 ID - Wu2016/08 ER -