Research on Customer Satisfaction in Express Services of P.R.C

DOI

10.2991/msmi-15.2015.65How to use a DOI?

Keywords

Express service, Customer satisfaction, Satisfaction evaluation.

Abstract

Express service, as a special kind of logistics, is an emerging industry. Due to the popularity of the Internet technology, online trading has increasingly become an indispensable part of our life. At the same time, express service has been kept high speed development. At first, this paper present situation and analyses main factors in express service affect customer satisfaction. At last, according to uncertainty of customer satisfaction, gives the fuzzy comprehensive evaluation model of customer satisfaction and verify the feasibility and rationality of the method. It can make express services to run more reasonable, more specification, better service in economy and life.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xiao-Jing Dong
AU  - Guang-Rong Wu
PY  - 2015/08
DA  - 2015/08
TI  - Research on Customer Satisfaction in Express Services of P.R.C
BT  - Proceedings of the 2015 International Conference on Management Science and Management Innovation
PB  - Atlantis Press
SP  - 357
EP  - 360
SN  - 2352-5428
UR  - https://doi.org/10.2991/msmi-15.2015.65
DO  - 10.2991/msmi-15.2015.65
ID  - Dong2015/08
ER  -