Proceedings of the 2017 2nd International Conference on Materials Science, Machinery and Energy Engineering (MSMEE 2017)

Implementation of After-sales Service System based on SSI Improved Framework

Authors
Yongchang Ren, Yongzhe Ma, Hang Wang
Corresponding Author
Yongchang Ren
Available Online May 2017.
DOI
10.2991/msmee-17.2017.289How to use a DOI?
Keywords
after-sale service; SSI framework improvement; system architecture workflow; function implementation
Abstract

In the highly competitive market environment, after-sales service has become the key for enterprises' survival. In order to solve the problem of difficult management of after-sales service, this paper surrounds framework improvements, system architecture workflows and business functions to construct the after-sales service system which is based on SSI framework. First of all, framework improvement processes are detailed introduced, improved methods on each layer are detailed elaborated; then, based on the improved framework, the system architecture workflow is implemented; finally, main business functions implemented by the system are described. The implementation of the system can centrally manage the repair, maintenance, installation and other daily work; standard after-sales service business processes, information manage spare parts, reduce the manpower, material resources and costs, which greatly improves the quality and management efficiency of after-sales service.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the 2017 2nd International Conference on Materials Science, Machinery and Energy Engineering (MSMEE 2017)
Series
Advances in Engineering Research
Publication Date
May 2017
ISBN
978-94-6252-346-3
ISSN
2352-5401
DOI
10.2991/msmee-17.2017.289How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Yongchang Ren
AU  - Yongzhe Ma
AU  - Hang Wang
PY  - 2017/05
DA  - 2017/05
TI  - Implementation of After-sales Service System based on SSI Improved Framework
BT  - Proceedings of the 2017 2nd International Conference on Materials Science, Machinery and Energy Engineering (MSMEE 2017)
PB  - Atlantis Press
SP  - 1603
EP  - 1607
SN  - 2352-5401
UR  - https://doi.org/10.2991/msmee-17.2017.289
DO  - 10.2991/msmee-17.2017.289
ID  - Ren2017/05
ER  -