Determining the Right Method to Measure the Quality of Public Service Performance BPSDM, Bali Province

DOI

10.2991/978-2-38476-022-0_86How to use a DOI?

Keywords

development; flexible; hospital management information system; training

Abstract

One of the government’s efforts to improve the quality of public services, as mandated by the Law of the Republic of Indonesia, Law on Public Services. This law regulates the principles of good governance which are the effectiveness of government functions itself. For that, it is necessary to compile a community satisfaction index as a benchmark for assessing the level of service quality. This study aims to describe and analyze several models and theories of public service performance measurement related to the quality of education and training delivery services at the Bali Province Human Resources Development Agency (BPSDM) which seeks to increase the capacity of the apparatus through leadership training, technical training, and functional training competency-based. In order to support the achievement of the Bali Provincial Government^s Vision for 2018–2023, namely “Nangun Sat Kerthi Loka Bali”, through the Universal Development Plan Towards a New Era of Bali, BPSDM Bali also emphasizes the basic values of ASN, namely “ANEKA” which is an acronym for Accountability, Nationalism, public ethics, commitment to quality and anti-corruption in carrying out and carrying out their duties as a state civil apparatus. Service quality is measured from the participant satisfaction survey aspect, then linked to efforts to improve the quality of participants after undergoing education or training. The implication of this study will be to formulate a method and indicator that is valid, reliable, and comprehensive to measure the quality of service in BPSDM Bali Province. The high level of participant satisfaction is expected to make him an agent of change towards a superior person.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ni Ketut Riani
PY  - 2023
DA  - 2023/05/13
TI  - Determining the Right Method to Measure the Quality of Public Service Performance BPSDM, Bali Province
BT  - Proceedings of the 1st UMSurabaya Multidisciplinary International Conference 2021 (MICon 2021)
PB  - Atlantis Press
SP  - 785
EP  - 791
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-022-0_86
DO  - 10.2991/978-2-38476-022-0_86
ID  - Riani2023
ER  -