Design of IT Service Platform System Construction Scheme

DOI

10.2991/masta-19.2019.55How to use a DOI?

Keywords

IT service management, Service mode, Role function, Construction scheme

Abstract

This article is based on the design of the IT service platform system construction project undertaken by Shanghai Zhenhua Heavy Industry (Group) Co., Ltd. It is to standardize the IT operation and maintenance work flow of the “LiangHua” Department, clearly define the functions of the Ministry of Chemical Industry and Chemical Industry, improve the standardization and efficiency of the operation and maintenance work, and have its own characteristics of the IT operation and maintenance management system. By expressing the facts, the article finds that when the service desk introduces this service management process, the system gradually runs stably, and the complex operation and maintenance business becomes clear and hierarchical, which greatly improves the problems such as the inability to save processing records and process records before. It also solves the problem that the second-line engineers are delayed in their work because they often answer the telephone. It not only speeds up the efficiency of operation and maintenance work, but also improves the quality of operation and maintenance work.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wen-rong Jiang
AU  - Bo-yan Zhang
PY  - 2019/07
DA  - 2019/07
TI  - Design of IT Service Platform System Construction Scheme
BT  - Proceedings of the 2019 International Conference on Modeling, Analysis, Simulation Technologies and Applications (MASTA 2019)
PB  - Atlantis Press
SP  - 325
EP  - 332
SN  - 1951-6851
UR  - https://doi.org/10.2991/masta-19.2019.55
DO  - 10.2991/masta-19.2019.55
ID  - Jiang2019/07
ER  -