Selection and Evaluation of Express Delivery Companies in the Environment

DOI

10.2991/lemcs-14.2014.92How to use a DOI?

Keywords

express delivery companies; e-commerce; express choice; evaluation

Abstract

with the development of network technology and the emergence of electronic commerce, the express delivery industry has also been rapid development in E-Commerce Express showing new trends. Not only brought about by the emergence of electronic commerce in China is the rapid growth of social wealth and the convenience of people's lives. On the other hand, more logistics enterprises had a huge impact. E-commerce as a new mode of operation, not only changed the traditional industrial structure, and also present new challenges to the development of express industry. China's express delivery companies today and tomorrow also contains a huge space for development.The number of population-based online shopping is more and more consumers to express all aspects of quality of service requirements higher and higher, in order to find the present stage of online shopping the problems relating to express class, we have designed shopping online express delivery companies customer satisfaction survey to understand all aspects of the services of courier companies, expectations and overall satisfaction with, and then found that the problems of shopping online express delivery companies, and to suggest a resolution to seek the continued development of the logistics enterprises, improve customer satisfaction, while promoting the sound development of the consumer online shopping.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jinhui Dai
PY  - 2014/05
DA  - 2014/05
TI  - Selection and Evaluation of Express Delivery Companies in the Environment
BT  - Proceedings of the International Conference on Logistics, Engineering, Management and Computer Science
PB  - Atlantis Press
SP  - 391
EP  - 399
SN  - 1951-6851
UR  - https://doi.org/10.2991/lemcs-14.2014.92
DO  - 10.2991/lemcs-14.2014.92
ID  - Dai2014/05
ER  -