A Study of the Performance Evaluation for Airline Operation

DOI

10.2991/jcis.2006.334How to use a DOI?

Keywords

Air transport, Fuzzy set theory, Fuzzy MCDM, Entropy, Relatedness measures, Balance scorecard

Abstract

Combining the concepts of balanced scorecard, fuzzy set theory and entropy, a systematic fuzzy multiple criteria decision making (MCDM) for airlines operating performance evaluation is proposed. A hierarchical structure is constructed through the concept of balance scorecard includes four perspectives: finance, customers, internal business processes, and learning and growth. The triangular fuzzy numbers are used to denote the weights of all criteria and the evaluation values of all alternative airlines versus subjective and objective criteria. For effectively measuring the average essence of information quantity, the entropy weighting method is utilized to modify the weights of subjective criteria. Thus, the explanation ability and reliability of criteria can be effectively conveyed.

Copyright

© 2006, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Gin-Shuh Liang
AU  - Tsung-Yu Chou
AU  - Shan-Shan Chuang
PY  - 2006/10
DA  - 2006/10
TI  - A Study of the Performance Evaluation for Airline Operation
BT  - Proceedings of the 9th Joint International Conference on Information Sciences (JCIS-06)
PB  - Atlantis Press
SN  - 1951-6851
UR  - https://doi.org/10.2991/jcis.2006.334
DO  - 10.2991/jcis.2006.334
ID  - Liang2006/10
ER  -