Proceedings of the 3rd International Conference on Judicial, Administrative and Humanitarian Problems of State Structures and Economic Subjects (JAHP 2018)

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Study on the Service Quality of Express Logistics Based on the Satisfaction of International Students A Sample of Chinese Students Studying in South Korea

Authors
Tiantian Zhu, Jiatong Wang
Corresponding Author
Tiantian Zhu
Available Online August 2018.
DOI
10.2991/jahp-18.2018.75How to use a DOI?
Keywords
international students in South Korean; customer satisfaction; express service quality; principal component analysis
Abstract

With the continuous deepening of international education exchange and cooperation, the number of Chinese students studying in South Korea is increasing. How to improve the satisfaction of overseas students is the hot spot that South Korean express logistics companies must pay attention to, and the perception of corporate image, reliability of customer expectations, and service responsiveness, value perception and security perception are the key factors to improve customer satisfaction. Based on the theory of customer satisfaction and service quality theory, this paper presents an evaluation index of express service quality based on the customer satisfaction of international students through interviews and questionnaire design. This article uses the principal component analysis method to obtain the evaluation index weights and evaluation matrix scores, and takes the example of campus express service quality for the Chinese students in South Korean to analyze the evaluation results and existing problems of the express delivery service.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Judicial, Administrative and Humanitarian Problems of State Structures and Economic Subjects (JAHP 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
August 2018
ISBN
978-94-6252-565-8
ISSN
2352-5398
DOI
10.2991/jahp-18.2018.75How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Tiantian Zhu
AU  - Jiatong Wang
PY  - 2018/08
DA  - 2018/08
TI  - Study on the Service Quality of Express Logistics Based on the Satisfaction of International Students A Sample of Chinese Students Studying in South Korea
BT  - Proceedings of the 3rd International Conference on Judicial, Administrative and Humanitarian Problems of State Structures and Economic Subjects (JAHP 2018)
PB  - Atlantis Press
SP  - 375
EP  - 379
SN  - 2352-5398
UR  - https://doi.org/10.2991/jahp-18.2018.75
DO  - 10.2991/jahp-18.2018.75
ID  - Zhu2018/08
ER  -