Analysis on the Emotional Labor Effect of Medical Staff in Chinese Public Tertiary Hospitals

DOI

10.2991/aebmr.k.210803.051How to use a DOI?

Keywords

Emotional labor, Medical staff, Surface acting performance, Deep acting performance, Doctor-patient relationship

Abstract

Emotional labor in the research field of service industry has been valued by organizations, managers and service employees. As a high-frequency and high-intensity emotional labor group, the two emotional labor strategies adopted by medical staff, surface acting performance and deep acting performance, have an important impact on the medical staff’s own mental health, job satisfaction, patient satisfaction and loyalty. Surface acting performance plays a restraining role, while deep acting performance does the opposite. Based on the theory of unconscious emotional infection and the analysis of patients’ irrational behavior, this article analyzes the working conditions of medical staff in China’s public tertiary hospitals and the important role of emotional labor.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yichao Luan
PY  - 2021
DA  - 2021/08/04
TI  - Analysis on the Emotional Labor Effect of Medical Staff in Chinese Public Tertiary Hospitals
BT  - Proceedings of the  1st International Symposium on Innovative Management and Economics (ISIME 2021)
PB  - Atlantis Press
SP  - 376
EP  - 380
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210803.051
DO  - 10.2991/aebmr.k.210803.051
ID  - Luan2021
ER  -