Insight into the Preferences of Online Government Departments Response

Chen Chen; Zhenghao Zhang; Shanshan Liu

doi:10.2991/978-2-38476-297-2_137

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Insight into the Preferences of Online Government Departments Response

Based on Jiaodong Online “Online Public Opinion” Platform

Authors

Chen Chen¹, Zhenghao Zhang¹, Shanshan Liu¹^{, *}

¹Yantai Institute, China Agricultural University, Yantai, China

^*Corresponding author. Email: ytlss@cau.edu.cn

Corresponding Author

Shanshan Liu

Available Online 31 October 2024.

DOI: 10.2991/978-2-38476-297-2_137 How to use a DOI?
Keywords: online political interaction; government-public interaction; online public opinion
Abstract: Online political interaction plays an important role in facilitating interaction between the government and the public, and stands as a key manifestation of digital government construction. The development of online governance in Yantai City has a long history, with the Jiaodong Online “Online Public Opinion” platform pioneering the local development of online governance in China. Based on data from the Jiaodong Online “Online Public Opinion” platform, this study empirically investigates the situation of public messages, the response of relevant government departments, and response preferences. The results reveal that while government departments respond adequately to public demands, there is still significant room for improvement. Response time and quality vary significantly across different domains of public appeals and expression characteristics. Specifically, messages closely related to people’s daily lives, particularly those concerning personal health and safety, with negative emotional attitudes, and high sensitivity, receive higher response quality. Therefore, relevant government departments should increase their attention to public messages, enhance their efforts to address issues, in order to foster positive development in government-public interaction.
Copyright: © 2024 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the 2024 8th International Seminar on Education, Management and Social Sciences (ISEMSS 2024)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 31 October 2024
ISBN: 978-2-38476-297-2
ISSN: 2352-5398
DOI: 10.2991/978-2-38476-297-2_137 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Chen Chen
AU  - Zhenghao Zhang
AU  - Shanshan Liu
PY  - 2024
DA  - 2024/10/31
TI  - Insight into the Preferences of Online Government Departments Response
BT  - Proceedings of the 2024 8th International Seminar on Education, Management and Social Sciences (ISEMSS 2024)
PB  - Atlantis Press
SP  - 1157
EP  - 1169
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-297-2_137
DO  - 10.2991/978-2-38476-297-2_137
ID  - Chen2024
ER  -

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