Consumer Online Dispute Resolution

DOI

10.2991/aebmr.k.200312.480How to use a DOI?

Abstract

Online dispute resolution is the alternative dispute resolution using information and communication technologies. This mechanism contains a synthetic set of multifarious procedures, from automated decision-making to the independent contractor’s involvement, aimed at reaching an agreement between the disputing parties. According to the UN Resolution, online dispute resolution is the most preferred way to protect the rights of consumers, that is, people who receive services. At the same time, entrepreneurs are also interested in developing online dispute resolution platforms, as this allows them to resolve a dispute directly with the consumer, rather than wasting time and money on litigation. It is necessary to take into account the pre-trial dispute resolution mechanisms existing in the world practice aimed at increasing customer confidence in purchasing goods or services online, introducing the institution of online dispute resolution using the technological platform into Russian practice.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - T S Korobeynikov
PY  - 2020
DA  - 2020/03/17
TI  - Consumer Online Dispute Resolution
BT  - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)
PB  - Atlantis Press
SP  - 3323
EP  - 3330
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200312.480
DO  - 10.2991/aebmr.k.200312.480
ID  - Korobeynikov2020
ER  -