Evaluation of the Implementation of Hospital Management Information Systems (SIMRS) Using the Hot–Fit Method at Al Fuadi General Hospital, Binjai

DOI

10.2991/978-94-6463-008-4_67How to use a DOI?

Keywords

evaluation; SIMRS; hot-fit; service performance

Abstract

This research aims to investigate the factors that provide the maximum net benefit from the implementation of SIMRS. Based on the patient satisfaction survey conducted, there were still complaints related to poor service performance of the agency and the low increase in inpatients every year. This type of research is qualitative by conducting surveys and collecting primary data through interviews with a questionnaire to information system users as respondents. The sampling was taken from 76 employees consisting of upper management, middle management, and bottom management. This research used the HOT-Fit method, consisting of human, organization, technology with variable system cauldrons, information quality, service quality, user satisfaction, system users, and organization. Based on the results of the t-test using SMARTPLS, the user and user satisfaction variables of the system directly affect the value of benefits provided by SIMRS, system quality and organization indirectly affect the value of benefits provided SIMRS.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - M. Ibnu Alhaq
AU  - Yeni Absah
AU  - R. P. Wibowo
PY  - 2022
DA  - 2022/12/05
TI  - Evaluation of the Implementation of Hospital Management Information Systems (SIMRS) Using the Hot–Fit Method at Al Fuadi General Hospital, Binjai
BT  - Proceedings of the 19th International Symposium on Management (INSYMA 2022)
PB  - Atlantis Press
SP  - 529
EP  - 538
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-008-4_67
DO  - 10.2991/978-94-6463-008-4_67
ID  - Alhaq2022
ER  -