The Effect of Privacy (Security) Settings, Application Design, and E-Trust on E-Relationship Satisfaction and E-Loyalty on GoFood in Surabaya

DOI

10.2991/978-94-6463-008-4_55How to use a DOI?

Keywords

privacy (security) settings; Application design; e-trust; e-relationship satisfaction; e-loyalty

Abstract

This study aims to examine privacy (security) settings, application design, and e-trust on e-relationship satisfaction and e-loyalty on GoFood in Surabaya. This study used a quantitative approach with the partial least square (PLS) method by distributing questionnaires to 100 respondents who used the GoFood application in Surabaya. The results show that privacy (security) settings and application design affect e-Trust. Meanwhile, application design and e-Trust have an effect on e-relationship satisfaction, while privacy (security) settings have no effect. E-trust has no effect on e-loyalty, but e-relationship satisfaction has an effect on e-loyalty.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ahadin Mintarum
PY  - 2022
DA  - 2022/12/05
TI  - The Effect of Privacy (Security) Settings, Application Design, and E-Trust on E-Relationship Satisfaction and E-Loyalty on GoFood in Surabaya
BT  - Proceedings of the 19th International Symposium on Management (INSYMA 2022)
PB  - Atlantis Press
SP  - 439
EP  - 444
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-008-4_55
DO  - 10.2991/978-94-6463-008-4_55
ID  - Mintarum2022
ER  -