Proceedings of the 19th International Symposium on Management (INSYMA 2022)

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The Influence of Transformational Leadership, Workload, and Competence on SME Relationship Manager Performance at Bank BNI Territorial Office 1 North Sumatera

Authors
Tirza Hafiz1, *, Yeni Absah1, Isfenti Sadalia1
1University of North Sumatra, Medan, Indonesia
*Corresponding author. Email: hafiztirza@gmail.com
Corresponding Author
Tirza Hafiz
Available Online 5 December 2022.
DOI
10.2991/978-94-6463-008-4_84How to use a DOI?
Keywords
Transformational Leadership; Workload; Competence; Employee Performance
Abstract

Fierce competition in the banking industry requires companies to outperform and innovate to survive and evolve. As a driving force for a company, human resources have to play the most important role and work well to help the company achieve its goals. This research aims to analyze the relationship among cause and effect from the independent variables: transformational leadership, workloads, and competence, and the dependent variable: employee performance from the SME Relationship Manager of Bank BNI Territorial Office 01 North Sumatera. Data collection was conducted by a questionnaire distributed directly to all employees. The statistical method used was the multiple regression method. The result of this research showed that transformational leadership, workload, and competence have a positive and compelling impact on employee performance and all the independent variables have a partial effect and simultaneously influence employee performance from SME Relationship Manager of Bank BNI Territorial Office 01 North Sumatera.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 19th International Symposium on Management (INSYMA 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
5 December 2022
ISBN
978-94-6463-008-4
ISSN
2352-5428
DOI
10.2991/978-94-6463-008-4_84How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Tirza Hafiz
AU  - Yeni Absah
AU  - Isfenti Sadalia
PY  - 2022
DA  - 2022/12/05
TI  - The Influence of Transformational Leadership, Workload, and Competence on SME Relationship Manager Performance at Bank BNI Territorial Office 1 North Sumatera
BT  - Proceedings of the 19th International Symposium on Management (INSYMA 2022)
PB  - Atlantis Press
SP  - 672
EP  - 678
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-008-4_84
DO  - 10.2991/978-94-6463-008-4_84
ID  - Hafiz2022
ER  -