Employee Relations Strategy in Improving Team Performance at the PT X Station Jakarta

DOI

10.2991/978-94-6463-008-4_63How to use a DOI?

Keywords

employee strategy; performance; employees; disparity

Abstract

Numerous factors, including leadership style, leadership capabilities, communication climate, and customer character, contribute to performance gaps. The research prioritizes the passenger transportation services of PT X over the work of other divisions. It highlights employee relations as a factor contributing to the emergence of performance gaps in PT X. The research method used in this study was descriptive qualitative. Observation and interviews were used to collect data for this study. The results indicate that one of the reasons for performance disparity is differences in the characteristics of PT X customers.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Chair Amir
AU  - Sugeng Santoso
AU  - Rini Anggraini
AU  - Taufik Riyandi
AU  - Sayer Zulkarnaen
PY  - 2022
DA  - 2022/12/05
TI  - Employee Relations Strategy in Improving Team Performance at the PT X Station Jakarta
BT  - Proceedings of the 19th International Symposium on Management (INSYMA 2022)
PB  - Atlantis Press
SP  - 495
EP  - 503
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-008-4_63
DO  - 10.2991/978-94-6463-008-4_63
ID  - Amir2022
ER  -