The Mediating Role of Organizational Excellence Between Total Quality Management Practices and Sustainability: A Preliminary

DOI

10.2991/aebmr.k.210628.019How to use a DOI?

Keywords

total quality management, sustainable performance, organizational excellence

Abstract

Inconsistencies in the findings of past literature on the relationship between quality management practices and sustainable performance have provoked the essence of this study. This has prompted further evaluation of the effects of critical quality management variables to explain the relationships’ nature better. Therefore, this study investigates the mediating effect of organizational excellence on the relationships between total quality management practices and sustainability performance. This study’s quality management practices are human resources management, service design, information and analysis, continuous process improvement, benchmarking, quality assurance and management leadership, and their respective relationship with sustainable performance while being mediated by organizational excellence. The developed framework from this study can be employed by policy and decision-makers. Also, the managers aiming to achieve sustainability and excellence can consider the importance of this model when implementing any practice in the future.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Muslim Diekola Akanmu
AU  - Bahtiar Mohamad
PY  - 2021
DA  - 2021/06/29
TI  - The Mediating Role of Organizational Excellence Between Total Quality Management Practices and Sustainability: A Preliminary
BT  - Proceedings of the 18th International Symposium on Management (INSYMA 2021)
PB  - Atlantis Press
SP  - 112
EP  - 118
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210628.019
DO  - 10.2991/aebmr.k.210628.019
ID  - Akanmu2021
ER  -