The Impact of MultiChannel’s Single Phase Queue and E-KTP Process Service on Community Satisfaction in Lamongan Regency

DOI

10.2991/aebmr.k.200127.063How to use a DOI?

Keywords

Multi channel, queuing system, community satisfaction

Abstract

Queues have become an important part of operations management. The queue arises because the need for services occurs outside the capacity and service facilities so that service users get services slowly or quickly so that it impacts on people’s satisfaction of absolute needs. The purpose of this study was to measure the level of community satisfaction in the service process of the E-KTP provided by Department of Population and Civil Registration . Multi-Channel Queue One phase starts when it occurs when two or more service facilities are flowed by a single queue. The research method uses quantitative analysis. Results Shows that there is a significant influence on multi-channel one-phase queuing system and E-KTP process services on community satisfaction. Because most people assume that the structure of the queue implementation process there are two or more service facilities provided by the multi-channel queuing system- The single-phase implemented in Lamongan works quite effectively.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Titin
AU  - A. Ghofur
PY  - 2020
DA  - 2020/01/31
TI  - The Impact of MultiChannel’s Single Phase Queue and E-KTP Process Service on Community Satisfaction in Lamongan Regency
BT  - Proceedings of the 17 th International Symposium on Management (INSYMA 2020)
PB  - Atlantis Press
SP  - 307
EP  - 311
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200127.063
DO  - 10.2991/aebmr.k.200127.063
ID  - 2020
ER  -