Resistance of Work Culture to the Issue of Professionalism in Land Administration Services
- DOI
- 10.2991/978-2-494069-07-7_44How to use a DOI?
- Keywords
- Work Culture; Professional Service; Communication
- Abstract
The vast majority of the work culture in Indonesia is unproductive and has many ineffective human resources. Therefore, good management, professionalism, and productive work culture are needed to achieve the right direction and goals. However, it is not easy to change a deep-rooted mindset and culture, and transform it into employees with integrity, productivity, high performance and strong personalities. This study aims to analyse and identify the resistance of the work culture in dealing with the issues of professionalism in land administration services at the Baki District Offices, Sukoharjo Regency. The method used in this study is qualitative-descriptive with district officers and residents who use land administration services as the subject. The result of this study shows that there are complaints and dissatisfaction from the community who use the administrative services for making land deeds. One of the examples is when the administrative process results do not meet the defined time limit. In addition, lack of communication between residents and the officers becomes a hindrance factor to the administrative process. It is suggested that maintaining good communication between residents and office staff should be on top of a priority in order to achieve optimal public services.
- Copyright
- © 2023 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Damar Panji Adikumoro AU - Ismi Dwi Astuti Nurhaeni AU - Rino A. Nugroho PY - 2022 DA - 2022/11/15 TI - Resistance of Work Culture to the Issue of Professionalism in Land Administration Services BT - Proceedings of the International Conference on Communication, Policy and Social Science (InCCluSi 2022) PB - Atlantis Press SP - 390 EP - 403 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-494069-07-7_44 DO - 10.2991/978-2-494069-07-7_44 ID - Adikumoro2022 ER -