Effectiveness of E-Court in Improving Service Quality at Serang Religious Courts

DOI

10.2991/assehr.k.200303.050How to use a DOI?

Keywords

effectiveness, e-Court, improving service quality

Abstract

This study aims to determine the effectiveness of e-court in improving the quality of service in the Serang Religious Court. In this study the authors used a qualitative methodology, with observations and interviews with relevant officials in the Serang Religious Court and a number of advocates who are members of the Indonesian Advocates Association. The technique used to test the objectivity and validity of the data in this study is triangulation. The use of e-court in the Serang Religious Court aims to encourage increased efficiency and effectiveness in the settlement of cases, one of which is indicated by the reduction in pending cases to improve the quality of public services. In fact the use of e-court still emphasizes the effort of electronic recording only, it has not been optimized to improve the quality of public services and the performance of the judiciary. E-court has a positive impact on people as a means to register cases realizing an electronic court as a form of modern court that applies the principles of fast, simple and low-cost, but currently the e-court service system can only be done for advocates who have obtained validation from the Supreme Court of the Republic of Indonesia.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Anton Aulawi
AU  - Muhamad Asmawi
PY  - 2020
DA  - 2020/03/06
TI  - Effectiveness of E-Court in Improving Service Quality at Serang Religious Courts
BT  - Proceedings of the 1st International Multidisciplinary Conference on Education, Technology, and Engineering (IMCETE 2019)
PB  - Atlantis Press
SP  - 212
EP  - 215
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200303.050
DO  - 10.2991/assehr.k.200303.050
ID  - Aulawi2020
ER  -